Spa Policies

Cancellations:

Spa members must provide 24 hour cancellation notice.

As a spa guest, it is your responsibility to:

  • Communicate your preferences, expectations and concerns.

  • Communicate complete and accurate health information and reasons for your visit.

  • Treat staff and other guests with courtesy and respect.

  • Use products, equipment and therapies as directed.

  • Adhere to the spa’s published policies and procedures.

As a spa guest, you have the right to:

  • A clean, safe and comfortable environment.

  • Stop a treatment at any time, for any reason.

  • Be treated with consideration, dignity and respect.

  • Confidential treatment of your disclosed health information.

  • Trained staff who respectfully conduct treatments according to treatment protocols and the spa’s policies and procedures.

  • Ask questions about your spa experience.

  • Information regarding staff training, licensing and certification.

Late Arrival for Appointment

As a courtesy to other patients and staff, appointments will be automatically cancelled 15 minutes after scheduled start time and charged according to our cancellation policy. we cannot guarantee that late arrivals will receive an extension of their scheduled appointment. in special cases and when our schedule will allow, we may be able to accommodate another appointment, this will be at our discretion and only with proper advanced notification of your late arrival.